FAQs
Who are we and what do we sell?We are AB System Engineering, an online store dedicated to providing high-quality hardware tools, security solutions, vehicle accessories, home improvement products, and personal protective equipment (PPE). Our mission is to empower our customers with reliable and innovative products that enhance their safety, convenience, and lifestyle. We offer a wide range of products including:
1. Hardware Tools: From basic hand tools to advanced power tools.
2. Security Solutions: CCTV systems, automatic doors, and other security products.
3. Vehicle Accessories: Bike and car accessories to enhance your riding and driving experience.
4. Home Improvement: Tools and products designed to upgrade your living space.
5. Personal Protective Equipment (PPE): Helmet, gloves, and more to keep you safe.
What is our solgan?Our solgan is ”Empowering Your Everyday”.
How do I create an account? Please click the human-like icon in the header. It will take you directly to the login page.
How can I reset my password?To reset your password, click on “Lost your password?” on the login page and follow the instructions to receive a password reset link.
What are the shipping options available?1. Local Pickup at MTR Stations in Hong Kong:
If you choose to pick up your order at an MTR station in Hong Kong, there will be no extra shipping fee. However, you need to purchase a specific amount of items to qualify for this free shipping service. Please contact our customers services with this service.
2. International Shipping:
If you prefer us to ship your products to your country, the delivery arrival date will depend on your location. You can track the delivery status by logging into your account or contacting us directly for updates.
Do you offer international shipping?Yes, we offer international shipping to select countries. However, due to safety and logistical reasons, we are unable to ship to regions currently experiencing conflicts.
What is your return policy?Our return policy allows returns within 7 days of purchase. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.
How do I initiate a return?Steps:
1. Scroll down on any page and find Help > Delivery & Returns.
2. Log in to your account.
3. Go to Orders.
4. Find the product you want to return and click Refund on the right-hand side.
5. Follow the steps on the page.
If you still have questions, please contact our customer service directly for assistance.